FAQs
SHIPPING
Orders will be processed within 2-3 business days upon purchase (CST). All orders placed after 12PM CST on business days M-F are processed the following day. We estimate a 7-14 business day arrival for all orders placed within the continental U.S from the date order is placed excluding pre-order and custom items. Ferrah does not process or ship orders on Saturdays/ Sundays/ or Holidays. Orders will be shipped ‘Standard Ground’ unless notified otherwise. Signature upon delivery required with purchases over 500.00 US Dollars. Signature upon delivery is optional for items below 500 USD. If you would like this option please add a note for the seller via checkout. Ferrah is not responsible for lost and/or stolen packages.
You will receive a shipment email confirmation with a link to tracking information once your order has been shipped.
WE DO NOT OFFER
We do not offer returns, but do offer exchanges on most U.S. ready-to-wear orders. We do not offer returns or exchanges for international orders, or orders outside of the continental U.S. We do not offer returns or exchanges on custom orders as the piece(s) are tailor-made to customer's specific size and not standard Ferrah sizing. On a case-by-case basis returns will be accepted only for faulty merchandise and if goods are unworn, unwashed, with original tags attached, and in original packaging.
RETURN / EXCHANGE POLICY
You must email design@ferrah.co prior to sending an exchange. Ferrah accepts unwashed, unworn or defective merchandise, with tags attached, for an equal value exchange within 21 days from purchase date if purchased online. We do not offer returns. If an incorrect item was sent and on the rare case an exchange absolutely can not be made, we will offer a return. Returns will only be accepted on a by case basis for ready to wear items, not custom and if merchandise is in brand new condition ie unwashed, unworn, non defected or tampered with. If an exchange or return is accepted, please allow 3-5 days processing time for the exchange or return to be credited to your account and an exchange or return to be made. We have the right to deny credits/ refunds if the merchandise returned does not meet our return/ exchange policy requirements.
HOW TO EXCHANGE AN ITEM
1) Email design@ferrah.co with subject "Exchange Item" (with garment name).
2) Pack and securely seal the merchandise in the original package if possible.
3) Please note the nature of the exchange on the invoice - wrong size, wrong fit, etc. Once exchange is approved, please mail to the given address.
Exchanges will be processed within 20 business days.
PRIVACY POLICY
PERSONAL INFORMATION WE COLLECT
When you visit www.ferrah.co we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you here, and other info. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
+ “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
+ “Log files” track actions occurring on www.JanessaLeone.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
+ “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse www.JanessaLeone.com.
Additionally, when you make a purchase or attempt to make a purchase through Ferrah.co, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, apple pay, PayPal), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through Ferrah.co (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you:
Screen our orders for potential risk or fraud
Send relevant emails based on new releases & special promotions
Send reminders of items in your cart to complete checkout
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Our websites, e-mail messages, and advertisements may use “cookies” and other technologies such as tracking, remarketing tags, and pixels based on context, e.g., a search query, a channel You are reading, or inferred interests. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. We design and target advertising based on how You interact with our website. Our goal in these cases is to make Your experience with us more convenient and personal and provide you with better customer service. To limit ad tracking, you may opt-out by clicking on this tool for (USA) or this tool for (EU) both of which are not directly affiliated with us. You may also use Your browser’s settings to disable cookies and other tracking tools. Please note that we will not be able to notify you of new releases and special promotions once cookies are disabled.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through Ferrah.co, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at design@ferrah.co or by mail using the details provided below:
411 Broadway Ave. Unit 4102, Dallas, TX 75212
.